GENERAL SANTOS CITY (5 May 2015) – A service orientation of all frontline employees of the city government has been conducted by the Human Resource Management and Development Office (HRMDO).
The orientation was the second time this year spearheaded by the Welfare and Discipline Division of the HRMDO.
The orientation serves to test the preparedness and effectiveness of the frontline service providers in giving total quality services to their customers.
Marlene Pelayo of HRMDO stressed the importance and difference of the terms clients and customers.
“When you say client, it connotes that the service providers are more important. When you say customers, it means they are more important than the service providers, and now we are addressing them as customers,” she said.
Pelayo also emphasized that as frontline service providers, good appearance and greetings are important.
“Look good in your own eyes and in the eyes of the customers. Say thank you to them. Be professional, personal, warm and responsive,” she added.
The Civil Service Commission Region XII will conduct its audit on all local government unit frontline employees to check on the adoption and implementation of the principles of the Anti-Red Tape Act (ARTA) of 2007.
This is an Act to improve efficiency in the delivery of government service to the public by reducing bureaucratic red tape, preventing graft and corruption, and providing penalties.
The said Act was signed into law by then president Gloria Macapagal - Arroyo on June 2, 2007.
The Implementing Rules and Regulations took effect on September 5, 2008 via Memorandum Circular issued by the CSC.
As of today, most local government units are in the process of integrating and implementing the Act in their service process. (Gensan CPIO/Sharmagne Villacastin)
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